FAQs 

 

-  Which forms of payment are available on your website?

+ We accept payment via PayPal and major credit cards.
    You can see forms and means of payment on the payment page when paying for your item.

-  What is your privacy policy?

+ Respecting your privacy is the first priority for us. Our privacy policy determines the way RS Jewelry collects, uses, and stores data collected from users  
   (individually, “a user”).
    Any information you give via our website or that is collected using “cookies” during your visit to our site is used solely by RS Jewelry to document your    
    purchases for sales promotion purposes.
    This privacy policy is valid for all products and services offered by offered by www.rsnameneclacee.com (“the site”).
    For the complete content of our privacy policy, you can read in terms of use page.

- Which countries do you ship?

+ We can send your RS Jewelry purchase to most countries in the world.
    you can see the shipping methods & charges on shipping information page.

 I have a coupon, how can I use it?

+ If you have received a coupon, discount, gift card, or other from RS Jewelry, enter the code in the coupon code field on the payment page and click to    
   continue. The discount will show up in the sum for payment.

-  How can I track the shipment of my purchase?

+ Every purchase receives a tracking number.
   You can track your order on the shipping company’s website using the tracking number we provided you by e-mail.

-  Can I change my mind and cancel an order?

+ You can cancel an order subject to the returns and cancellations policy.

-  How can I cancel my order?

+ Cancellation requests should be sent by email within 3 hours of ordering since our products are custom made. Cancellation requests sent over 6 hours after        
   ordering will entail a 30% restocking fee.

   If you wish to cancel your order, please email us immediately.

-  Where can I get exact information on the products?

+ Click on the item in which you are interested to get to the product page, where all relevant information will be displayed: price, specifications including type of 
   material, sizing and  more.

-  How do I know what length necklace to order?

+ Use our size guide to help you decide.(you can read on "Tips and Advice for" page)

-  Does the length of the chain I order include the pendant?

+ The length of the chain does not include the pendant; add the length and width of the pendant to the size of the chain.

-  How do I measure my ring size?

+ See our size guide for assistance.(you can read on "Tips and Advice for" page)

-  Still need help?

+ If your question doesn’t appear here, please do not hesitate to contact us.